Returns are only accepted if there is a fault, defect, or issue with the product, or where required under applicable consumer protection laws. We do not accept returns simply because you have changed your mind or no longer want the item for purchases made in person.

For purchases made online, you may have a legal right to cancel your order within 14 days of delivery, in accordance with applicable EU consumer regulations. To exercise this right, you must notify us within this period.

All returns must be approved by us in advance. Any items sent back without prior approval may be refused, and we will not cover or reimburse any postage or delivery costs unless required by law.

• If you believe there is an issue with your product, please contact us within 14 days of delivery with details and, where possible, photos of the problem.

• For eligible cancellations of online orders, you must notify us within 14 days of receiving the goods, and return the items within a further 14 days.

• Returns must be sent at your own expense, either by post or returned in person to Hearty Dragalevtski, Sofia, Bulgaria, unless otherwise required by law.

• Items must be returned in their original condition. If a returned item or its packaging is damaged beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in resale value.

• If returning by post, please email us proof of postage once dispatched.

• Refunds are issued once the returned goods have been received and inspected, in accordance with our Terms & Conditions. Faulty or damaged products will be refunded in line with your statutory rights.